Refund & Cancellation Policy

• The 14-day trial takes no card. Nothing can be charged during it.
• Founding customers pay nothing until 31 March 2027.
• Cancel a monthly plan any time. You keep access to the end of the month you paid for, and that month is not refunded.
• Cancel an annual plan and we refund the whole months you have not used.
• Website projects: the advance is refundable until you sign. After signing, design work starts and it is not.
• Charged twice, or charged in error? Refunded in full, no argument.

The trial runs 14 days and asks for no card details. There is no payment to cancel and nothing to refund, and it does not turn itself into a paid plan — you choose a plan when you are ready, or you walk away and owe nothing.

If you joined on the founding offer, Innloop is free to you until 31 March 2027 and there is nothing to refund in that period. Your price after that date is held for two years, and you can cancel before it ever starts.

Cancel whenever you like. Your console keeps working until the end of the month you have already paid for, and that month is not refunded — you have had the use of it.

Nothing further is charged after that. There is no notice period and no cancellation fee.

Annual plans give you twelve months for the price of ten. If you cancel part way through, we refund the whole months you have not used, calculated against what you actually paid rather than the list price.

So a twelve-month plan cancelled at the end of month four is refunded for eight months. The month you are in is treated as used.

Open Settings → Billing in your console, or simply tell us on WhatsApp or by email using the details at the foot of this page. A message from the account's administrator is enough — we will not send you round a form to make it difficult.

We will confirm the cancellation in writing, and tell you the exact date access ends and what, if anything, is coming back to you.

Cancelling does not wipe your records on the spot. The console becomes read-only, so you can still open it, look back at bookings and invoices, and export what you need.

Ask us for an export at any point, before or after cancelling, and we will provide it. We would rather you left with your history in your hands than lost it.

Website work is quoted from the published rate card and taken as 50% in advance, with the balance due before the finished site is published.

Before you sign, the advance is refundable in full if you change your mind — no questions and no deduction.

Once the contract is signed, concept and design work begins immediately, and from that point the advance is not refundable and the project cannot be cancelled for a refund. This is the one place where we are firm, because the work is done by people whose time is already committed by then. It is stated here so nobody is surprised by it later.

If we fail to deliver what was agreed, that is a different matter — talk to us and we will put it right.

A food order is between the guest and the kitchen that cooked it. If something is wrong with an order, the property or restaurant that fulfilled it decides the refund, and where we collected the money we pass that refund back to the guest.

If you were charged twice, charged after cancelling, or charged an amount that does not match your plan, tell us and we will refund it in full. We do not require you to argue the point.

Approved refunds go back through our payment gateway to the same card or account the payment came from. We raise them within 7 working days of agreeing the refund, and your bank usually takes a further 5 to 7 working days to show it.

GST already charged on a refunded amount is refunded with it.

Innloop Technologies, a proprietorship of Sanjayan Rajamma Sivanandan (GSTIN 32AJXPS4853P2Z3), BRRA113, Udaybhanu Lane, Kumarapuram, Thiruvananthapuram 695011, Kerala, India.

Phone 9422300047 · Email info@innloop.in

See also our Terms & Conditions and Privacy Policy.