Terms & Conditions

Innloop is a product of Innloop Technologies, a proprietorship of Sanjayan Rajamma Sivanandan (GSTIN 32AJXPS4853P2Z3), BRRA113, Udaybhanu Lane, Kumarapuram, Thiruvananthapuram 695011, Kerala, India.

In this page, "we" and "Innloop" mean Innloop Technologies, and "you" means the property or business that holds the subscription.

Innloop is property management software for independent hotels, guest houses and homestays. A subscription gives you the property console — reservations, Stay View, housekeeping, rates, payments, invoices, cashbook, reports and WhatsApp alerts — along with the booking API, the guest-facing booking engine and innLoop Food.

It is a record-keeping and operations tool. It does not bring you bookings, and nothing here is a promise of occupancy, revenue or business of any kind.

A subscription is per property. You are the administrator: you create logins for your own staff and decide which properties each of them may reach. You are responsible for those logins and for what is done with them, so remove access when someone leaves.

You are also responsible for the accuracy of what you enter — rates, room counts, availability and guest details. If a rate is wrong in Innloop, it will be wrong on your booking engine and in your app, because they read from the same place.

The trial runs for 14 days and takes no card details. Nothing can be charged during it, and it does not roll into a paid plan on its own — you choose a plan when you are ready.

Founding customers who join on the founding offer use Innloop free until 31 March 2027, and the price they then move onto is held for two years from that date.

Plans are charged per property, per month, and are banded by how many rooms the property has: Starter ₹999 up to 10 rooms, Growth ₹1,999 up to 30 rooms, Pro ₹3,499 up to 75 rooms. innLoop Food is included in every plan. Paying annually gives you twelve months for the price of ten.

All prices are exclusive of GST, which is charged in addition at the applicable rate. If your room count grows past your band, the plan moves up from the next billing month.

We may change prices in future, but not during a period you have already paid for, and not during a price lock. You will be told at least 30 days before a change affects you.

Subscriptions are collected by our payment gateway. We do not see or store your card number.

If a payment fails we will tell you and try again. Five days after a subscription lapses the console becomes read-only: you can still open it, read everything and export your data, but you cannot take new bookings through it. Nothing is deleted at that point.

Your data is yours. We hold it to run the service for you, and we do not sell it or use your guests' details for our own marketing.

For the personal data of your guests, you are the Data Fiduciary and we are the Data Processor acting on your instructions. Our Privacy Policy sets out what is collected and why.

You can ask for an export of your data at any time while your subscription is live, and for a reasonable period after it ends. Ask us and we will provide it.

We work to keep Innloop running and reachable, and we watch it. We are not yet offering a contractual uptime guarantee, and we would rather say so plainly than publish a number we cannot stand behind. Maintenance is done at quiet hours wherever we have the choice.

Support is by WhatsApp and email, in working hours, at the contact details on this site. We answer front-desk problems ahead of everything else.

Do not use Innloop to hold data you have no right to hold, do not resell or share your access with another business, do not attempt to reach another property's data, and do not try to break, overload or scrape the service. Any of these ends the subscription.

Website design and build is a separate engagement from an Innloop subscription, quoted from the published rate card. Work is 50% in advance, with the balance due before the finished site is published. Once a project is agreed and signed, concept and design work begins immediately — see the Refund & Cancellation Policy for what that means for the advance.

Innloop is a tool used by your people. We are not liable for a booking taken at the wrong rate, a room sold twice, an entry not copied into another system, or business lost while the service was unreachable. Keep your own judgement in the loop at the front desk.

Where we are liable at all, our liability is limited to the subscription fees you paid us in the three months before the problem arose. Nothing here limits liability that cannot be limited by law.

You can cancel at any time, and the Refund & Cancellation Policy says what you get back. We can end a subscription for non-payment, or for the misuse described above, after telling you why.

We will update this page as the product changes, and the date at the top will change with it. Where a change materially affects what you are paying for, we will tell you directly rather than leave you to notice.

These terms are governed by the laws of India, and the courts at Thiruvananthapuram, Kerala have jurisdiction.

Innloop Technologies, a proprietorship of Sanjayan Rajamma Sivanandan (GSTIN 32AJXPS4853P2Z3), BRRA113, Udaybhanu Lane, Kumarapuram, Thiruvananthapuram 695011, Kerala, India.

Phone 9422300047 · Email info@innloop.in

See also our Refund & Cancellation Policy and Privacy Policy.